Government Accountability. Levine's investigation shows the comptroller's office actively protecting small businesses from unnecessary bureaucratic delays that hurt their bottom line.

City Comptroller Mark Levine launched an investigation into NYC's outdoor dining permit process after finding nearly 1,000 restaurants stuck waiting for approval, with some applications taking over a year to process.
The permanent outdoor dining program replaced the pandemic-era emergency version in 2024, creating multiple bureaucratic layers including community board reviews, public hearings, and seasonal restrictions that have dramatically reduced restaurant participation from 12,000 to about 2,100.